Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase or booking, we cannot offer you a full refund or exchange. Cancellation of bookings, listings, coaching, or consulting must be done within 7 days.
Important: HEDI consulting properties (including Healomax.com and DecodeTheBuyer.com) primarily support booking and digital services and do not charge patients for direct medical care. For discounts, refunds, or concessions regarding external medical treatments, please contact the concerned clinic, hospital, doctor, psychologist, therapist, or firm directly.
Once a coupon code is used and a purchase is made, it is non‑refundable.
The following items and services cannot be returned or refunded:
Required for Returns: To complete your return or refund request, a receipt or proof of purchase is required.
Partial refunds may be granted in situations such as:
No Exceptions: No cancellations or refunds are entertained at present for digital behavioral assessments or specific sale items.
Once your return or cancellation request is received and inspected, you will be notified by email about the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within a designated number of business days.
If you haven’t received a refund yet, please follow these steps:
If you’ve done all this and still haven’t received your refund, please contact us at:
We replace items only if they are defective or damaged. To request an exchange, contact us at healomax@gmail.com
Note: Currently, no physical products are offered across our primary domains.
If a digital item or coaching package was marked as a gift and delivered directly to you, you may receive a gift credit for the value of your return. If the gift was sent to the purchaser first, the refund will be issued to the gift giver.
To return a physical product (if applicable), ship to the address provided by our support team upon approval of your return.
Important Shipping Information:
• You are responsible for paying shipping costs for returns
• Shipping costs are non‑refundable
• If you receive a refund, the cost of return shipping will be deducted
Depending on your location, the time for an exchanged product to reach you may vary. For expensive items, consider using a trackable shipping service or shipping insurance.
Disclaimer: We do not guarantee receipt of returned physical items.